Refund and Return Policy

1. Introduction

At Qioob.com, we strive to provide high-quality products and services. If you encounter any issues with your purchase, our Refund and Return Policy outlines the conditions under which returns and refunds are accepted.

2. Eligibility for Refunds and Returns

a. Manufacturing Defects: Refunds and returns are only accepted for items with manufacturing defects. A manufacturing defect is defined as any fault in the product that is attributable to the manufacturing process.

b. Warranty Period: The product must be within the warranty period specified at the time of purchase. Any requests for refunds or returns outside the warranty period will not be considered.

3. Return and Refund Period

a. 7-Day Window: You must notify us of the manufacturing defect and initiate the return or refund process within 7 days of receiving the product. Requests made after this 7-day period will not be eligible for refunds or returns.

4. Process for Returns and Refunds

a. Contact Us: To initiate a return or refund, contact our customer service team at [insert contact information] with your order details and a description of the defect.

b. Product Inspection: Once we receive your request, we may require you to send the product back for inspection. Please ensure the product is returned in its original packaging, along with any accessories, manuals, and documentation that came with it.

c. Approval: After inspecting the product, we will notify you of the approval or rejection of your return or refund request. If approved, we will process your refund or send a replacement product.

5. Refund Method

a. Original Payment Method: Refunds will be issued to the original payment method used at the time of purchase. Please allow a certain number of days for the refund to be processed, depending on your payment provider’s policies.

6. Shipping Costs

a. Customer Responsibility: The cost of returning the product to us is the responsibility of the customer. Shipping costs are non-refundable.

b. Shipping Damage: If the product is damaged during the return shipping process due to inadequate packaging by the customer, the return or refund request may be denied.

7. Exclusions

a. Non-Defective Products: This policy does not cover products that are not defective or that are damaged due to misuse, neglect, or improper handling.

b. Custom Products: Custom-made products, special orders, or items marked as non-returnable at the time of purchase are not eligible for refunds or returns.

8. Contact Information

If you have any questions or need further assistance regarding our Refund and Return Policy, please contact us at [email protected].

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